At PizzaPizza, we care about your privacy. And we mean really care, not just the "legal says we have to have this page" kind of care.
This policy explains how we collect, use, and protect your personal information when you interact with our seasonal cooking programs and services. We've tried to keep the legalese to a minimum while still covering everything required under Canadian privacy laws.
Look, we're not trying to build a surveillance network here. We collect what we need to run cooking programs and communicate with you. Nothing creepy.
What You Give Us Directly
When you register for our programs, contact us, or sign up for updates, you might share:
- Your name and email address (can't send you recipes without these)
- Phone number if you want text reminders about class schedules
- Dietary restrictions or allergies (pretty important in a cooking program)
- Payment information when you register for paid programs
- Any questions or feedback you send our way
Technical Information We Gather Automatically
Like most websites in 2025, ours collects some basic technical data:
- Your IP address and general location (city level, not your exact address)
- Browser type and device information
- Which pages you visit and how long you stick around
- How you found us (search engine, social media, friend's recommendation)
A Note About Cookies
Yes, we use cookies. The digital kind, though we're obviously fans of the edible ones too.
These help us remember your preferences and keep you logged in. You can disable them in your browser settings, but some features might not work as smoothly.
We're pretty straightforward about this. Your information helps us:
Run Our Programs
Process registrations, send you class materials, coordinate seasonal cooking workshops, and generally make sure you can actually participate in what you signed up for.
Communicate With You
Send program updates, recipe collections, seasonal cooking tips, and responses to your questions. We won't spam you with daily emails unless you specifically ask for that level of contact.
Improve Our Services
Analyze what's working and what isn't. If everyone's clicking on autumn squash recipes but ignoring summer salads, that tells us something useful.
Handle Payments
Process program fees and send you receipts. Pretty basic stuff, but it needs to happen securely.
Stay Legal
Comply with Canadian regulations, respond to legal requests when required, and protect against fraud or security issues.
Security matters to us. We use industry-standard measures to keep your information safe, including encryption for sensitive data and secure servers for storage.
That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security. It's just honest to say so.
Payment Security
We don't actually store your full credit card details on our servers. Payment processing goes through certified third-party providers who specialize in secure transactions and comply with PCI DSS standards.
Access Controls
Only team members who genuinely need access to your information can see it. We're not sitting around reading everyone's emails for fun.
We're not in the business of selling your data to random companies. But there are a few specific situations where we share information:
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Who We Share With
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What We Share
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Why
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Payment Processors
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Transaction details and billing information
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To process your program fees securely
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Email Service Providers
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Email addresses and names
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To send you program updates and materials
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Cloud Storage Services
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Program materials and registration data
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To store and manage our systems reliably
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Analytics Tools
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Anonymized usage data
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To understand how people use our site
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All these third parties are required to protect your information and can't use it for their own purposes. We choose partners who take privacy seriously.
Legal Requirements
If we're legally required to share information (court order, government investigation, that sort of thing), we will. But we'll notify you first unless we're legally prohibited from doing so.
Canadian privacy laws, particularly PIPEDA (Personal Information Protection and Electronic Documents Act) and Quebec's Law 25, give you several rights regarding your personal information.
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Right to Access: You can request a copy of the personal information we hold about you
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Right to Correction: If something's wrong or outdated, you can ask us to fix it
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Right to Deletion: You can request that we delete your information (with some legal exceptions)
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Right to Withdraw Consent: You can change your mind about how we use your data
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Right to Data Portability: You can get your information in a commonly used format
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Right to Object: You can object to certain uses of your information
To exercise any of these rights, just email us. We'll respond within 30 days, as required by Canadian law. Sometimes we might need to verify your identity first, which is standard practice to prevent unauthorized access.
We don't keep information longer than necessary. Here's roughly how long different types of data stick around:
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Type of Information
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Retention Period
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Active program participant data
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Duration of program plus 2 years
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Payment and financial records
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7 years (Canadian tax requirements)
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Email marketing lists
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Until you unsubscribe
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Website analytics data
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26 months
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General inquiries and correspondence
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3 years
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After these periods, we either delete the information or anonymize it so it can't be traced back to you.
If you sign up for our newsletter or program updates, we'll send you emails about seasonal cooking tips, upcoming workshops, and new program offerings.
Every email includes an unsubscribe link. Click it, and you're off the list. No guilt trips, no "are you sure?" messages, no making you log in to confirm. Just a simple unsubscribe.
We comply with Canada's Anti-Spam Legislation (CASL), which means we only send marketing emails to people who've given us permission.
Our programs are designed for adults. We don't knowingly collect information from anyone under 16 without parental consent.
If we discover we've accidentally collected information from a child without proper consent, we'll delete it promptly.
For family cooking programs that include younger participants, we require a parent or guardian to handle the registration and provide consent.
Privacy laws evolve, our services change, and sometimes we need to update this policy. When we make significant changes, we'll notify you by email and update the "Last Updated" date at the top of this page.
Minor clarifications or administrative changes might not trigger an email, but the date will still change so you know something's different.
We recommend checking back occasionally, especially if you're curious about how we handle your information.
We primarily operate in Canada, but some of our service providers have servers in other countries, including the United States.
When your information is transferred outside Canada, it's protected by contractual agreements that require the same level of protection as Canadian law provides.
If you're concerned about where your data is stored, contact us and we can provide more specific details about our current infrastructure.